Lumino Solutions Ltd (“Company”, “we”, or “us”) respects your privacy and is committed to protecting it through this Privacy Policy.

 

This Privacy Policy governs your access to and use of luminosolutions.co.uk, including any content, functionality and services offered on or through luminosolutions.co.uk (the “Website”), whether as a guest or a registered user.

When you visit the Website, the Company gathers information about you, both automatically and through actions you willingly take. This policy covers the information collected on the Website and through electronic communication like email, text, or other messages exchanged between you and the Website.

Before you use the Website, take a moment to carefully peruse the Privacy Policy. Your use of the Website or your affirmative action, such as clicking to accept or agree to the Terms of Use when presented, signifies your acceptance and commitment to comply with the Privacy Policy. If you do not want to agree to the Privacy Policy, you must not access or use the Website.

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Children under the age of 13

Our Website is designed for individuals who are 13 years of age and older. If you're under 13, please refrain from providing any information on the Website. We are not knowingly in the business of collecting personal information from individuals under the age of 13. If you fall into this category, avoid using the Website, including features like registration, making purchases, participating in interactive or public comment sections, or sharing personal details such as your name, address, telephone number, email address, screen name, or user name.

If it comes to our attention that we have unintentionally gathered personal information from a child under 13 without obtaining parental consent, we will promptly delete such information. If you suspect that we may have information regarding a child under 13, kindly reach out to us at tom.wootton@luminosolutions.co.uk

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Information we collect about you
When you visit the Website, the Company gains insights into various aspects of your interaction.

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Information You Share with Us

The Website offers multiple avenues for users to contribute information. This includes details provided through form submissions, interactions via contact forms, survey responses, search queries using our search feature, comments or feedback, and information furnished when ordering a product or service on the Website. The information you share helps us fulfill your requests, enhance our overall performance, and offer you promotions, updates, and relevant information.

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Automatic Data Collection Technology

As you navigate our Website, we may employ automatic data collection technologies, such as Google Analytics, to gather specific details about your device, browsing behavior, and usage patterns. This encompasses information about your location, your journey through our website, and communications between your device and our Website. Among the data collected are specifics about your computer type, internet connection, IP address, operating system, and browser type.

The automatically collected information serves statistical purposes and does not include personal details. This data aids in refining our Website and service offerings. In instances where you voluntarily provide personal information, our systems link this with the automatically collected data.

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Use of Cookies and Pixels

Just like many other commercial websites, ours employs the standard technology of "cookies" and server logs to glean insights into how users interact with our site. The information derived from cookies and server logs encompasses the date and time of visits, pages viewed, duration of site visits, and the websites visited immediately before and after ours, along with your IP address.

A cookie, in essence, is an incredibly small text document that typically contains an anonymous unique identifier. When you visit a website, the site's computer seeks permission from your computer to store this file in a specific part of your hard drive dedicated to cookies. While each website can send its own cookie to your browser (if your browser settings allow it), your browser, with privacy in mind, only grants a website access to the cookies it has previously sent to you, not those from other sites.

The Company retains the option to employ technological counterparts of cookies, such as social media pixels. These pixels enable social media platforms to track visitors navigating external websites, facilitating the customization of advertising messages for users during their visits to those social media sites. The Company commits to using these pixels in accordance with the policies outlined by the respective social media platforms.

Third Party Use of Cookies
Certain content and applications, including advertisements, featured on the Website are provided by third parties, such as advertisers, ad networks, servers, content providers, and application providers. These third parties may employ cookies on their own or in conjunction with web beacons and other tracking technologies to gather information about your interactions with our website. The data they collect could be linked to your personal information, or they may accumulate information—personal included—pertaining to your online activities across various websites and other online services. This information may be utilized to furnish you with interest-based (behavioural) advertising or other tailored content.

It's important to note that we don't oversee the tracking technologies of these third parties or determine how they employ them. If you have inquiries regarding a specific advertisement or other targeted content, it's advisable to directly reach out to the responsible provider for clarification.

Email Information

Opting for email correspondence with us means that we may keep a record of your email content along with your email address and our responses. The safeguards we apply to preserve information received online, through mail, and over the telephone are equally extended to these electronic communications. This policy remains consistent whether you're registering on our website, signing up through any of our forms using your email address, or making a purchase on this site. For more details, refer to the email policies outlined below.

Email Policies

Ensuring the confidentiality of your email address is a priority for us. We do not engage in the sale, rental, or leasing of our subscription lists to third parties, and we commit to not divulging your email address to any third parties, except as permitted in the section titled "Disclosure of Your Information."

The information conveyed via email will be handled in accordance with applicable common law system. In adherence to Anti-spam law, all emails from our organization will transparently identify the sender and provide clear contact information. Additionally, each email will include concise instructions on how to opt out of our mailing list, ensuring that you can cease receiving further email communication from us.

Our emails afford users the opportunity to opt-out of communications from both us and our partners by following the unsubscribe instructions situated at the bottom of any email they receive from us at any time. Users who wish to discontinue receiving our newsletter or promotional materials can achieve this by clicking on the unsubscribe link in the email.

How and Why We Collect Information

The Company gathers your information to record and support your engagement in selected activities. If you register to download resources, sign up for our newsletter, or purchase a product, we collect pertinent details to track your preferences and keep you informed about the chosen products and services, as well as any related offerings. As a visitor, most activities on this website can be undertaken without divulging personal information. The need for information arises only when you opt to download resources or register for services.

For those outside the European Union who choose to receive free resources, participate in training programmes, attend webinars, live events, seminars, or purchase products from the Company, automatic enrollment in our free email newsletter occurs. If you prefer not to receive the newsletter, you can unsubscribe at any time, facilitated by the "unsubscribe" link in every email. In case of any difficulties unsubscribing, an email to tom.wootton@luminosolutions.co.uk requesting to be removed from future emails will suffice.

If you are within the European Union and opt for free resources, training programmes, webinars, live events, seminars, or product purchases, enrollment in our free email newsletter will only happen with your affirmative consent. Unsubscribing is always an option, with the "unsubscribe" link included in every email. Any issues unsubscribing can be addressed by emailing tom.wootton@luminosolutions.co.uk to request exclusion from future emails.

 

How we use the information you provide to us?

We utilize personal information to present our Website and its contents, furnish you with information, extend offers for products and services, update you on your subscriptions and products, execute any contract between you and the Company, manage our business operations, provide customer service, and offer additional items and services to our customers and potential customers.

Occasionally, the information you provide may be used to present offers for the purchase of products and services from third parties, with us receiving a commission for facilitating such transactions. If you choose to participate in these promotions, the third parties involved will have access to your information.

Furthermore, at times, we may use the information you provide to showcase personalized advertisements tailored to your individual characteristics, interests, and activities.

 

Disclosure of your personal information

Typically, we refrain from selling, renting, leasing, or otherwise transferring any information collected, whether automatically or through your voluntary actions.

Your personal information may be disclosed to our subsidiaries, affiliates, and service providers with the sole purpose of delivering our services to you.

In instances where it becomes necessary to enforce our terms of service or any other agreement between you and the Company, your personal information may be disclosed to a third party, such as a lawyer or collection agency.

In the event of a merger, divestiture, restructuring, reorganization, dissolution, or any sale or transfer of some or all of the Company's assets and/or business, your information may be provided to any successor in interest.

We may also disclose information when legally obligated to do so, meaning, in good faith, when we believe the law requires it, or for the protection of our legal rights, or when compelled by a court or other governmental entity.

How do we protect your information and secure information transmissions? 

We implement commercially reasonable methods to safeguard both the information you provide to us and the data collected automatically. This involves employing standard security protocols and collaborating exclusively with reputable third-party vendors.

It's important to note that email is not considered a secure medium of communication. While we discourage the transmission of private information via email, it is permitted at your own risk. Some information entered on our website may be securely transmitted through a protocol known as Secure Sockets Layer (SSL). It's worth highlighting that credit card information and other sensitive details are never transmitted via email.

The Company may utilize software programs to generate summary statistics, serving purposes such as assessing visitor numbers across different sections of our site, identifying areas of interest, establishing technical design specifications, and pinpointing system performance or issues.

To maintain site security and ensure continuous availability for all users, the Company employs software programmes to monitor network traffic, identifying any unauthorised attempts to upload or alter information, or potential causes of damage.

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Policy Changes

Our practice is to update any modifications to our privacy policy on this page. In the event of significant changes in how we handle your personal information, we will inform you via email to the address provided in your account and/or through a notice on the Website's home page. The date of the last revision to the privacy policy is indicated at the bottom of the page. It is your responsibility to maintain an active and deliverable email address, and to regularly visit our Website and review this privacy policy for any updates.

Visitors’ GDPR Rights 

If you are located within the European Union, you are entitled to specific information and possess certain rights under the General Data Protection Regulation. These rights encompass:

We will retain any information you choose to share with us until the earlier of: (a) your request for the deletion of the information, (b) our decision to discontinue the use of our existing data providers, or (c) the Company determines that the value of retaining the data is outweighed by the associated costs.

You have the right to request access to the data stored by the Company and the rights to rectify or erase your personal information. Additionally, you can seek restrictions on the processing of your data and have the right to object to the processing and the portability of your data.

If you provided consent to the Company's processing of your personal data, you can withdraw that consent at any time, without affecting the lawfulness of processing based on the consent obtained before your withdrawal.

You also have the right to lodge a complaint with a supervisory authority having jurisdiction over matters related to the General Data Protection Regulation.

We only request information that is reasonably necessary to enter into a contract with you, and we will not mandate consent for any unnecessary processing as a prerequisite for entering into a contract with us.

 

Contact Us

Lumino Solutions Ltd welcomes your questions or comments regarding the Privacy Policy:

Email Address: tom.wootton@luminosolutions.co.uk

Effective as of 10 October 2021.